| Q. |
Can anyone join
SilverSneakers® Steps? |
| A. |
SilverSneakers® Steps is
only available to eligible health plan members. Click here
to find out if you are eligible for the SilverSneakers® Steps program. |
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| Q. |
How much does it cost to
join SilverSneakers® Steps? |
| A. |
SilverSneakers® Steps is
available at no additional cost to eligible health plan members.
|
| |
| Q. |
How long is my
membership good for? |
| A. |
Your membership will expire
in one year. Toward the end of your year, you will receive a friendly reminder
asking you to reaffirm your commitment to your health by renewing your
membership with SilverSneakers® Steps. There is no cost for renewal for those
eligible for SilverSneakers® Steps. |
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| |
| Q. |
What is my membership
number? |
| A. |
Your membership number,
which you will need in order to report your steps, is the 2 digit month and 2
digit day of your birth followed by your 4 digit personal identification number (PIN#). For example, if you were born on December 3 and your PIN# is
1234, your membership number would be 12-03-1234. Please call or e-mail us if you have forgotten your PIN # or have questions about your membership number. |
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| Q. |
How do I obtain a
password so I can access the Members' Room on the SilverSneakers Steps web site? |
| A. |
When you click on Members'
Room on the SilverSneakers Steps Web site you will be prompted to enter your
membership number and password. If you are a registered member visiting the Web
site for the first time, you will need to create a password. To create a
password, enter your membership number (month of birth, day of birth and your PIN#), then click on Login. The system will then prompt you to
create a password. |
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| Q. |
What is a PET? |
| A. |
“PET” is the acronym for
Personal Exercise Tracker. This slim step counter attaches to your belt to
track your physical activity throughout the day. |
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| Q. |
My PET has
malfunctioned. How do I get a replacement? |
| A. |
We know that, like you,
your PET (Personal Exercise Tracker) will get a good workout. Unlike you,
devices such as this may break or malfunction under heavy use. Your membership
in SilverSneakers® Steps entitles you to a free replacement PET
To request a replacement PET, call 1-800-481-5502 or click on “Request a PET”
in the Members’ Room.
|
| |
| Q. |
Why should I report my
steps? |
| A. |
Reporting your steps is an
important part of the SilverSneakers® Steps program that:
- keeps you motivated,
- helps you track your progress and
- makes you eligible for our themed reporting contests to earn or win prizes.
Reporting your steps also lets you see how you are doing compared to your
family, friends and neighbors. You can’t view your Activity Report unless you
report your steps. |
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| Q. |
How do I report my
steps? |
| A. |
You can report your steps by any of three ways: by phone, on the Web or by
mail:
- By Phone: Call in your steps to the Steps Hotline at 1-800-481-5502.
- Log into the Members’ Room and choose “Enter
Your Steps.”
- By Mail: Complete and send us your step card from
your Activity Log that you receive in the mail.
|
| |
| Q. |
What activities count as
steps? |
| A. |
Although walking is a great
way (and the most obvious way) to increase your steps, SilverSneakers® Steps is
about more than just walking. SilverSneakers® Steps allows you to convert your
favorite activities into steps. All physical activities such as bicycling,
gardening, fishing, swimming, and yes, even housework can be converted into
steps.
|
| |
| Q. |
I just finished
gardening. How do I convert this activity into steps? |
| A. |
You can convert your
activity into steps by using our steps conversion
calculator. Simply choose your activity and enter the number of minutes
you participated in it, and the calculator will show you an equivalent number
of steps. If you're interested in the amount of calories burned, enter your
weight. Or you can print a copy of the steps
conversion chart for easy reference. |
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